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We pride ourselves on our customer service

We pride ourselves on our customer service

Meet Helen our Candidate Experience Manager

Vetro's mission is to be the most recommended recruitment agency in the UK and as you can see from the hundreds of candidate testimonials below, we are well on our way to delivering our mission.

We want EVERY PERSON that registers with Vetro to have a great experience, that's why we created a new role within the business. Meet Helen - our Candidate Experience Manager. The role has been created to provide a link between our candidates and Vetro's senior management team, giving all candidates a voice in the wider business.

If you feel that you haven't received the service that we pride ourselves on, click the button below and book some time with Helen to confidentially discuss any issues you might be having so we can support you to resolve them.



 

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Candidate Testimonials

nursing

Since starting work with Vetro I have them to be professional and understanding. My contact has been Gareth who is always on the end of the phone to answer any questions. He is also flexible and understands the needs of his clients. Very happy so far.

RMN -

nursing

Gareth was very informative and was extremely helpful with the whole process from start to finish. I have recommended Vetro to all my colleagues.

Midwife -

care

It is reassuring that should I require information or confirmation on a placement, Theo is always responsive to any queries that I may have. Also, if he is unsure about something, he takes the effort to find out the correct information and contacts me back to inform me.

Support Worker -

education

​I've worked under Vetro Agency for 3 years. They are amazing and very professional, especially Lowrie who has helped me with all my queries.

Teaching Assistant -

education

​I've been working for Vetro for a few weeks now. So far, I've found the agency to be professional, helpful and have found plenty of work for me. Jack Hayward, in particular, has been very positive, understanding and a big help in finding work, preparing me for placements, and sorting out any issues.

Teaching Assistant -

education

​I was looking for work to support my freelance schedule, and Heath and Vetro was super accommodating and supportive of my requirements. He's always on hand should I have any questions and is very friendly and easy to talk to. It makes me feel like he is a colleague rather than some unknown voice on an email telling me where to go. Vetro is the first agency I've signed up to and as yet I haven't found any reason to join other agencies.

Teaching Assistant -

education

​I’ve been with Vetro for just over a year on a long-term placement and I’ve always received great support from them. A particular mention goes to Lowrie who is always happy to help and very responsive in answering any questions or queries. I would highly recommend Vetro and Lowrie!

Teaching Assistant -

care

​Lewis has been fab from the start, available at all times for queries, helped prep me for the interview and just a generally kind and attentive person :)

Children's Residential Support Worker -

care

Lewis was very competent and highly professional. He was very supportive and thoughtful along the process. I felt prepared and confident for my interview. I couldn’t recommend him enough!

Children's Residential Support Worker -

care

​I highly praise Lewis Hill for his positivity and professionalism, by the way he supports and guided me throughout the whole process. With his reassurance for the interview. I was successful for the job, so I want to thank him and let him know that we need more people like him in society. Mabel

Night Residential Support Worker -

care

​Lewis is an amazing person. He contacted me on Tuesday 15th February 2022 and after a chat, he said he had found a job that would suit me looking at my CV and asked if he could set me up with an interview. Which he did for the Thursday. As soon as the interview was done, I wanted to let him know how it went. Since then, I have been offered the job and he phones to make sure I am alright and is helping me every step of the way. I feel so supported as I have never done this before and just knowing there is someone to help should I need it is brilliant. Thank you so much Lewis for being there for me 5 stars all day long. More if I was allowed to give lolHelen x

Children Support Worker -

care

​Dedicated Alex has been absolutely amazing throughout this process! I have never met such a professional and dedicated recruitment person I cannot thank you enough Alex for your full support for believing in me and for helping me start a new chapter of my professional career. Alex you are brilliant at what you do.

Support Worker -

care

Where do I start as it has been a long and excellent recruitment journey with Kerry Brown at Vetro. I signed up with Vetro best part of 10 months ago when I first started to look for alternative employment. Kerry listened to what I was looking for and did not canvas the care sector with my CV looking for a role which unfortunately is something I have experienced in the past. She spent the time researching both the roles and the company prior to contacting me or sending my CV. I have had a collaborative working partnership with Kerry throughout the entire recruitment process. Kerry also had my best interests in the forefront and even when I turned down a role following an interview, she fully understood my reasoning and continue with the job search for me. Kerry is very proactive, supportive and with me, I think it is very fair to say she is patient! Kerry's was brilliant in keeping in me informed and often checked in with me just to see how I was and it was genuinely evident that it is equally important to her that she found me the right job. There was never any pressure to accept a role or attend an interview if I felt it was not a good fit for me. Kerry not only found me a job but it is also with my number once choice of employers/business in the care sector. I would highly recommend Kerry at Vetro........ I am one happy client who is appreciative of all her hard work.​

Quality Manager -

care

Alex was my Recruitment Consultant, she was very helpful from the beginning. If I ever had any questions I was always able to contact her. Day of my interview she rang to check I was ready and if I had any questions. help with the process of starting work straight away. Even after I had started she would contact me to make sure everything was going okay and if I needed anything. Alex is super helpful and it's great I was able to contact her. Alex was always super kind and reassuring. Thank you

Support Worker -

care

​Lewis has been fab from the start, available at all times for queries, helped prep me for the interview and just a generally kind and attentive person :)

Children's Residential Support Worker -

care

Lewis was very competent and highly professional. He was very supportive and thoughtful along the process. I felt prepared and confident for my interview. I couldn’t recommend him enough!

Children's Residential Support Worker -

care

Dear Nikki,​ Thank you so much for the amazing experience that I have had in dealing with you. No question was too much of a bother for you to give me a detailed explanation and make sure that I understood everything in this process correctly. You're such a pleasure to speak to and I appreciate how much effort you put into making sure that I got an interview for the position I wanted. You gave me continuous feedback on where we were at each step along the way and made sure to get an answer for me much sooner than I could have hoped for after my interview! This is what applying for a job should be like, an absolute pleasure! Thank you again, ​​Natasha​

Support Worker -

care

​Vetro is an excellent organisation to work with. I would especially recommend working with Lisa Griffiths who's professionality is simply excellent.

Support Worker -

care

Dear Nikki,​ Thank you so much for the amazing experience that I have had in dealing with you. No question was too much of a bother for you to give me a detailed explanation and make sure that I understood everything in this process correctly. You're such a pleasure to speak to and I appreciate how much effort you put into making sure that I got an interview for the position I wanted. You gave me continuous feedback on where we were at each step along the way and made sure to get an answer for me much sooner than I could have hoped for after my interview! This is what applying for a job should be like, an absolute pleasure! Thank you again, ​​Natasha​

Support Worker -

care

I have been going through the recruitment process with Kerry Brown. She was quick to respond to my initial contact and was incredibly thorough from the first phone call. From the get-go, she has been super supportive and I felt well informed and positive about all of my options.

Kerry is efficient, well organised and a clear communicator. She really sticks to her word and simply 'gets the job done'. What may seem confusing or overwhelming in the process, suddenly becomes a 'problem solved' and amongst all of her hard work, she is just a lovely voice to have on the end of the phone. 

She has been super patient with any concerns, overwhelms or questions I have had. Kerry is honestly a breath of fresh air in what can be quite a stressful and demanding process. I am very grateful for her continually warm approach, impeccable communication and ability to hold space throughout this process. 

Children Support Worker -

care

Being relatively new to Vetro I got to shout out to Phil who has made the process stress-free and quick to be fair. One of the best experiences when joining an agency. Support, help and guidance on point making it a great and easy process. Cheers Phil

Support Worker - James -

nursing

I am beyond grateful to have Ceri as my consultant. From day one, she has treated me like family, always looking out for my best interests and ensuring that I feel fully supported. What really sets Ceri apart is her commitment to helping me achieve my weekly goals. She always checks in to ask about my targets and works tirelessly to make sure I get booked for work. Her dedication, attention to detail, and genuine care have made all the difference. I couldn't have asked for a better consultant on this journey!

- Vetro Recruitment

education

I can't express enough how amazing my experience with Louise Fisher at Vetro Recruitment has been! As someone searching for my first job placement, I was nervous about the process, but Louise made everything so simple and stress-free. The sign-up was incredibly easy, and from the very beginning, she really took the time to listen to my preferences, particularly my need for schools that were easily accessible by public transport. Not only did she understand this but, she went the extra mile to research and ensure that every opportunity she sent me met those criteria. Her dedication, attention to detail, and genuine care made all the difference. I highly recommend her to anyone looking for a supportive and professional recruiter who truly has your best interests at heart! 

Teaching Assistant -

care

The recruitment process with Vetro Recruitment was smooth, professional, and efficient. From the initial contact to the final steps, everything was handled with clarity. Their training package was comprehensive. Adam, in particular, played an outstanding role throughout the process. His communication was prompt, and he made sure to keep me informed at every stage. He took time to understand my skills and experience to be able to match me with the right clients, providing valuable insights and support. Adam's dedication and attention to detail made the entire experience stress-free and positive. I highly recommend Vetro Recruitment, especially thanks to Adam's exceptional service!

-

care

I have had the pleasure of working with the lovely Jordan Allan in my job search. I have been unemployed for a few months and have been let down by a lot of different companies, but Jordan put all my worries to rest. She helped me from application to interview; making sure I had all the information I needed. Even with a slight hiccup during the interview phase she kept me calm, made sure both myself and the company interviewing were all informed, and everything went forward without a hitch. I have now got a dream job and am so thankful for Vetro and Jordan. Thank you so much! 

Children's Support Worker -

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